GlassProtect U Jeweller

By default, the hub is set to a hub–detector ping interval of 36 seconds and 30 undeliverable data packets to consider the device lost. With these settings, the hub will detect the loss of the detector in 18 minutes.

To reduce this time, go to the hub settings in the Jeweller section and change the settings. The minimum time for detecting loss of connection with the device is 36 seconds (3 polls of 12 seconds each).

The time before raising the alarm by the communication loss between hub and device is calculated with the following formula:

Detector Ping Interval × Number of missed pings to determine connection failure

Note that with the minimum ping interval, short-term interference can lead to loss of connection with the device. Therefore, set the minimum values only if it is critically important to promptly inform about events in the system.

To check that the device is operating correctly, carry out the detection area and signal strength tests.

The detection zone test helps to determine at what distance the detector will detect motion. To determine the detection zone, monitor the LED indicator of the device: during the test, it lights constantly, and turns off when motion is detected. At the same time, a pop-up window appears in the app informing you that the device has detected motion.

The Jeweller signal strength test allows to determine signal strength and stability in the potential installation place of the device.

The detector is designed to be installed indoors only. Installing the motion detector outdoors can cause false alarms as well as failure of the device. In case of failure to comply with temperature conditions, the battery life may be significantly reduced.