Superior KeyPad Plus G3 Jeweller user manual

Superior KeyPad Plus G3 Jeweller is a wireless keypad designed to manage Ajax systems. Users can authenticate using Tag key fobs, Pass cards, and codes. The device is intended for indoor use only.

The keypad operates in an Ajax system and exchanges data with the hub using the secure Jeweller radio communication protocol.

Superior KeyPad Plus G3 Jeweller is a device of the Superior product line. Only accredited Ajax Systems partners can sell, install, and maintain Superior products.

Functional elements

1. Armed indicator.

2. Disarmed indicator.

3. Night mode indicator.

4. Malfunction indicator.

5. Pass/Tag reader.

6. Numpad.

7. Function button.

8. Reset button.

9. Arm button.

10. Disarm button.

11. Night Mode button.

12. SmartBracket mounting panel. To remove the panel, unscrew the holding screw and slide the panel down.

13. Perforated part of the mounting panel. It is required for a tamper button to trigger in case of any attempt to detach the device from the surface. Do not break it off.

14. Tamper button.

15. Power button.

16. QR code with the device ID. It is used to add the device to the hub.

17. Holding screw to secure the keypad to SmartBracket.

Compatible hubs

An Ajax hub with OS Malevich 2.35 and later is required for the keypad to operate.

Check device compatibility

Operating principle

Superior KeyPad Plus G3 Jeweller features large touch-sensitive buttons, a reader for contactless authorization, and LED indicators. The keypad is used to control security modes, send a panic alarm, or mute the fire alarm.

Superior KeyPad Plus G3 Jeweller has LED indicators showing the current security mode and keypad malfunctions (if any). The security state is displayed only when the keypad is active (the device backlight is on).

Superior KeyPad Plus G3 Jeweller can be used in low-light conditions thanks to its backlight. Pressing the buttons is accompanied by a sound signal. The backlight brightness and keypad volume are adjustable in the settings. If the keypad is not touched for 4 seconds, Superior KeyPad Plus G3 Jeweller reduces the backlight brightness. After 8 seconds of inactivity, it enters power-saving mode and turns off the display.

Security control

Superior KeyPad Plus G3 Jeweller can arm and disarm the entire site or specific groups and activate Night mode. Users can control the security using Superior KeyPad Plus G3 Jeweller through:

1. Cards or key fobs. To quickly and securely identify users, Superior KeyPad Plus G3 Jeweller uses the DESFire® technology. DESFire® is based on the ISO 14443 international standard and combines 128-bit encryption and copy protection. Tag and Pass support this technology and are compatible with Superior KeyPad Plus G3 Jeweller.

2. Codes. Superior KeyPad Plus G3 Jeweller supports general codes, personal codes, and codes for unregistered users.

Access codes

• Keypad code is a general code set up for the keypad. When used, all events are sent to Ajax apps on behalf of the keypad.

• User code is a personal code set up for users connected to the hub. When used, all events are sent to Ajax apps on behalf of the user.

• Keypad access code is a code set up for a person who is not registered in the system. When used, events are sent to Ajax apps with a name associated with this code.

• RRU code is an access code for the rapid response units (RRU) activated after the alarm and valid for a specified period. When the code is activated and used, events are delivered to Ajax apps with a title associated with this code.

Access rights and codes can be adjusted in Ajax apps. If the code is compromised, it can be changed remotely, so there is no need to call an installer to the site. If a user loses their Pass or Tag, an admin or a PRO with system configuration rights can instantly block the device in the app. Meanwhile, a user can use a personal code to control the system.

Security control of the groups

Superior KeyPad Plus G3 Jeweller allows controlling the groups’ security (if Group mode is enabled). An admin or PRO with the rights to configure the system can also adjust the keypad settings to determine which groups will be shared (keypad groups). You can learn more about group security management in this section.

Function button

Superior KeyPad Plus G3 Jeweller has the Function button that operates in one of three modes:

• Off — the Function button is disabled, and nothing happens when the user presses this button.

• Panic — after the Function button is pressed, the system sends an alarm to the security company monitoring station and all users.

• Mute fire alarm — after the Function button is pressed, the system mutes the alarm of Ajax fire detectors. Available only if an Interconnected fire detector alarm feature is enabled (Hub → Settings → Service → Fire detectors settings).

Duress code

Superior KeyPad Plus G3 Jeweller supports a duress code that allows a user to simulate alarm deactivation. In this case, neither the Ajax app nor the sirens installed at the facility will reveal your actions. Still, the security company and other security system users will be alerted about the incident.

Learn more

Unauthorized access auto-lock

If an incorrect code is entered or a non-verified access device is used three times in a row within 1 minute, the keypad will lock for the time specified in its settings. During this time, the hub will ignore all codes and access devices while informing the security system users about attempted unauthorized access.

PRO or a user with system configuration rights can unlock the keypad through the app before the specified locking time expires.

Two-stage arming

Superior KeyPad Plus G3 Jeweller can participate in two-stage arming but cannot be used as a second-stage device. The two-stage arming process using Tag or Pass is similar to using a personal or general code on the keypad.

Learn more

Fire alarm muting

Superior KeyPad Plus G3 Jeweller can mute an interconnected fire alarm by pressing the Function button (if the required setting is enabled). The reaction of the system to pressing the button depends on the settings and the state of the system:

• Interconnected fire detector alarm have already propagated — by the first press of the button, all sirens of the fire detectors are muted, except for those that registered the alarm. Pressing the button again mutes the remaining detectors.

• Interconnected alarms delay time lasts — by pressing the Function button, the siren of the triggered Ajax fire detectors is muted.

Remember that the option is available only if Interconnected fire detector alarm is enabled.

Learn more

Superior Jeweller data transfer protocol

Superior Jeweller is an upgraded radio protocol for Superior devices, ensuring compliance with Grade 3 (EN 50131). It features advanced encryption and frequency hopping. Full frequency hopping is available only when all devices in the system use Superior Jeweller. If at least one device runs on the regular Jeweller protocol, the system will be limited to Grade 2: encryption remains, but hopping is disabled. Superior devices can also operate on the regular Jeweller protocol, depending on the hub.

Learn more

Advanced encrypted communication

The communication between Superior KeyPad Plus G3 Jeweller and the hub is protected by an advanced encryption scheme that ensures data confidentiality and integrity. This means that all sensitive data in the message is encrypted, and each message includes a unique authentication tag allowing the system to check that the data has not been modified during transmission. The system can reliably detect tampering and reject forged or altered messages, providing robust protection against both passive and active attacks. This ensures secure communication between the device and hub, as well as reliable system and data protection.

Learn more about advanced encrypted communication

Frequency hopping

To comply with the Grade 3 requirements, Superior KeyPad Plus G3 Jeweller uses frequency hopping for radio communication with the hub (or the radio signal range extender). With this method, the hub and devices added to it change their operating frequency according to a defined pattern. The hopping sequence covers a defined set of channels within the operating bands, and devices switch frequencies synchronously with the hub. Even if some channels are affected by jamming, messages can be transmitted successfully via other channels. Frequency hopping improves the system’s reliability and performance and ensures its resistance to intentional interference and jamming attempts.

Frequency hopping does not cause delays or pauses during radio communication and does not reduce the data transfer speed. If range extenders are added to the system, the frequency hopping is used for all radio communications: “device ↔ range extender” and “range extender ↔ hub”.

Learn more about frequency hopping

Learn more about jamming

Sending events to the monitoring station

The Ajax system can transmit alarms to the Ajax PRO Desktop monitoring app as well as the central monitoring station (CMS) in the formats of SurGard (Contact ID), SIA (DC-09), ADEMCO 685, and other protocols.

Superior KeyPad Plus G3 Jeweller can transmit the following events:

1. Arming/disarming the system.

2. Entry of the duress code.

3. Pressing the panic button.

4. Keypad locking due to an unauthorized access attempt.

5. Unsuccessful attempt to arm the security system (with the system integrity check enabled).

6. Tamper alarm. Tamper button recovery.

7. Loss and restoration of connection with the hub.

8. Permanent deactivation/activation of the device.

9. One-time deactivation/activation of the device.

When an alarm is received, the operator of the security company monitoring station knows what happened and precisely where to send a fast response team. The addressability of Ajax devices allows sending events to the Ajax PRO Desktop or the CMS, including the type of the device, its name, security group, and virtual room. The list of transmitted parameters may differ depending on the type of CMS and the selected communication protocol.

Selecting the installation site

When choosing where to place Superior KeyPad Plus G3 Jeweller, consider the parameters that affect its operation:

• Jeweller signal strength

Consider the recommendations for placement when developing a project for the system of the facility. The Ajax system must be designed and installed by specialists. A list of recommended partners is available here.

Superior KeyPad Plus G3 Jeweller is best placed indoors near the entrance. This allows users to disarm the site before entering the premises or until the entry delays expire. Users can also quickly arm the site when leaving the premises.

The recommended installation height is 4–5 ft above the floor. Install the keypad on a flat, vertical surface. This ensures Superior KeyPad Plus G3 Jeweller is securely attached to the surface and helps avoid false tamper alarms.

Signal strength

The signal strength is determined by the number of undelivered or corrupted data packages over a certain period of time. The icon in the Devices tab in Ajax apps indicates the signal strength:

• three bars — excellent signal strength;

• two bars — good signal strength;

• one bar — low signal strength, stable operation is not guaranteed;

• crossed-out icon — no signal.

Refer to the Functionality testing section to learn how to run Jeweller signal strength test.

What is Jeweller signal strength test

Where not to install the keypad

1. Outdoors. This can lead to device failure.

2. In places where power or Ethernet cables, decor items, or other things may obstruct the keypad.

3. In places with temperature and humidity outside the permissible limits. This could damage the device.

4. Closer than 3 ft to the hub or radio signal range extender.

5. In places with low or unstable Jeweller signal strength.

Installation

To install the device:

1. Unscrew the holding screw at the bottom of the device and remove the SmartBracket mounting panel from the keypad.

2. Add the device to the system.

3. Temporarily secure the SmartBracket panel using double-sided adhesive tape or other temporary fasteners.

   Double-sided adhesive tape can only be used for temporary installation. The device attached with the tape may come unstuck from the surface at any time. As long as the device is secured with the tape, the tamper alarm will not be activated when the device detaches from the surface.

4. Place the keypad on the SmartBracket mounting panel. The device’s X LED indicator will flash, showing that the device enclosure is closed.

5. Run functionality testing.

6. If the tests are successful, remove the keypad from SmartBracket.

7. Fix the SmartBracket panel on the surface with the provided screws. Use all fixing points.

   When using other fasteners, ensure they do not damage or deform the panel.

8. Place the keypad on the SmartBracket mounting panel.

9. Tighten the holding screw on the bottom of the keypad enclosure. The screw is needed for more reliable fastening and to protect the keypad from quick dismantling.

   

Adding to the system

Before adding a device

1. Install an Ajax PRO app.

2. Log in to a PRO account or create a new one.

3. Select a space or create a new one.

4. Add at least one virtual room.

5. Add a compatible hub to the space. Ensure the hub is switched on and has internet access via Ethernet, Wi-Fi, and/or mobile network.

6. Check the states in the Ajax app to ensure the space is disarmed and the hub is not starting an update.

Adding to the hub

1. Open an Ajax PRO app. Select a space to which you want to add the device.

2. Go to the Devices tab and tap Add device.

3. Assign a name to the device.

4. Scan the QR code or enter the device ID manually. A QR code with ID is placed on the device enclosure. Also, it is duplicated on the device packaging.

   

5. Select a virtual room and a security group (if Group mode is enabled).

6. Tap Add, and the countdown will begin.

7. Switch on the device by holding the power button for 3 seconds.

   

If the connection fails, try again in 5 seconds. If the maximum number of devices has already been added to the hub, you will receive an error notification when you try to add more.

Once added to the hub, the device will appear in the list of hub devices in the Ajax app. The update frequency for device states in the list depends on the Jeweller or Jeweller/Fibra settings and is 36 seconds by default.

Functionality testing

An Ajax system provides several types of tests to help select the correct installation place for the devices. For Superior KeyPad Plus G3 Jeweller, the following tests are available:

• Jeweller signal strength test — to determine the signal strength and stability between the hub (or the radio signal range extender) and the device via the wireless Jeweller data transfer protocol at the device installation site.

• Signal attenuation test — to decrease or increase the power of the radio transmitter; to check the stability of communication between the device and the hub, the changing environment at the site is simulated.

Icons

Icons in the Ajax app display some of Superior KeyPad Plus G3 Jeweller states. Icons can be checked in the Devices tab.

States

The states include information about the device and its operating parameters. The states of Superior KeyPad Plus G3 Jeweller can be found in Ajax apps:

1. Go to the Devices tab.

2. Select Superior KeyPad Plus G3 Jeweller in the list.

Settings

To change Superior KeyPad Plus G3 Jeweller settings in the Ajax apps:

1. Go to the Devices tab.

2. Select Superior KeyPad Plus G3 Jeweller in the list.

3. Go to Settings .

4. Set the required settings.

5. Tap Back to save the new settings.

Codes setting

Keypad access codes

To set keypad and keypad duress codes:

1. In the Ajax app, go to the Devices tab.

2. Select the keypad for which you want to set up an access code.

3. Go to its Settings .

4. Select Keypad codes only or Keypad and user codes option in the Access settings menu.

5. Go to the Keypad code menu.

6. Set the keypad code. Contains from 4 to 6 digits.

7. Tap Done.

8. Go to the Duress code menu.

9. Set the keypad duress code. Contains from 4 to 6 digits.

10. Tap Done.

User access codes

To set a personal code and a personal duress code:

1. Select the space in the Ajax app.

2. Go to the Settings menu.

3. Open the Users menu.

4. Find your account in the list and tap on it.

5. Go to the Passcode settings menu.

6. Set the User code. Contains from 4 to 6 digits.

7. Tap Save.

8. Set the Duress code. Contains from 4 to 6 digits.

9. Tap Save.

10. Tap Back to save the settings.

Unregistered user codes

To set an access code for a user without an account:

1. Select the hub in the Ajax app.

2. Go to the Settings menu.

3. Go to the Keypad access codes menu.

4. Tap Add code. Set up Name and Access code. Contains from 4 to 6 digits.

5. Tap Add to save the data.

To set a duress code for a user without an account:

1. Select Keypad access codes menu in the hub settings.

2. Select the required unregistered user.

3. Tap Add duress code. Set the code. Contains from 4 to 6 digits.

4. Tap Done.

RRU code

Only a PRO with the rights to configure the system can create and configure the RRU codes in the Ajax PRO apps. You can find more information about configuring this feature in this article.

Cards and key fobs

Superior KeyPad Plus G3 Jeweller can work with Tag key fobs, Pass cards, and third-party devices that support DESFire® technology.

The maximum number of added Pass and Tag devices depends on the hub model. The added Pass and Tag devices do not affect the total device limit on the hub.

Check device compatibility

Adding Tag or Pass

1. Open the Ajax app.

2. Select the space with hub to which you want to add Tag or Pass.

3. Go to the Devices tab.

   Make sure the Pass/Tag reading feature is enabled in at least one keypad setting.

4. Tap Add device.

5. Select Add pass/tag.

6. Specify the type (Tag or Pass), color, device name, and user (if necessary).

7. Tap Next. After that, the hub will switch to the device registration mode.

8. Go to any compatible keypad with Pass/Tag reading enabled. Press the Disarm button to switch keypad to the access device logging mode.

9. Present Pass or Tag with the wide side to the keypad for a few seconds. Upon successful addition, you will receive a notification in the Ajax app.

If the connection fails, try again in 5 seconds. Please note that if the maximum number of Tag or Pass devices has already been added to the hub, you will receive a corresponding notification in the Ajax app when adding a new device.

If you need to add another Tag or Pass, tap Add another pass/tag in the app. Repeat steps 6–9.

Deleting (resetting) Tag or Pass

1. Open the Ajax app.

2. Select the space.

3. Go to the Devices tab.

4. Select a compatible keypad from the device list.

   Make sure the Pass/Tag reading feature is enabled in at least one keypad setting.

5. Go to the keypad settings by clicking the icon.

6. Tap Pass/Tag reset.

7. Tap Continue.

8. Go to any compatible keypad with Pass/Tag reading enabled. Press the Disarm button to switch the keypad to the access device resetting mode.

9. Present Pass or Tag with the wide side to the keypad for a few seconds. Upon successful formatting, you will receive a notification in the Ajax app. If the formatting fails, try again.

If you need to reset another Tag or Pass, tap Reset another Pass/Tag in the app. Repeat step 9.

Controlling security

Using codes, Tag, or Pass, you can control the Night mode and the security of the entire site or separate groups. The user or PRO with the rights to configure the system can set up access codes. This chapter provides information on how to add Tag or Pass to the hub.

If a personal or access code, Tag, or Pass is used, the name of the user who changed the security mode is displayed in the hub event feed and in the notifications list. If a general code is used, the name of the keypad from which the security mode was changed is displayed.

The step sequence for changing the security mode with the keypad depends on whether Arming without code, Authorization confirmation with a passcode, and Easy armed mode change options are enabled in the Superior KeyPad Plus G3 Jeweller settings.

Using Tag or Pass

1. Activate the keypad by approaching your hand in front of it.

2. Present Tag or Pass to the keypad Pass/Tag reader.

3. Enter the required code if the Authorization confirmation with a passcode feature is activated.

4. Press the Arm, Disarm, or Night mode button on the keypad.

If the Easy armed mode change option is enabled, you do not need to press the Arm, Disarm, or Night mode button after the access device is read.

Using passcodes

Learn more about user ID

Learn more about group ID

Authorization confirmation with a passcode

Authorization confirmation with a passcode is a feature that provides the ability to set up two-factor authentication for users when they control the system’s security modes. This definition means that users must first use an access device (Pass or Tag) and then enter a passcode to confirm their authorization to the system.

Learn more about Authorization confirmation with a passcode

Indication

Superior KeyPad Plus G3 Jeweller can report the current security mode, keystrokes, malfunctions, and state by LED indication and sound. The backlight displays the current security mode after the keypad is activated. The information about the current security mode is relevant even if the arming mode is changed by another device: a key fob, another keypad, or an app.

You can activate the keypad by swiping your hand over the touch panel from top to bottom. When activated, the backlight on the keypad will turn on, and a beep will sound (if enabled).

Sound notifications of malfunctions

Superior KeyPad Plus G3 Jeweller can notify system users with an audible sound if any device is offline or the battery is low. The keypad’s LED Х will flash. Malfunction notifications will be displayed in the events feed, SMS text, or push notifications.

To enable sound notifications of malfunctions, in an Ajax PRO app:

1. Go to the Devices tab.

2. Select the hub, and go to its settings .

3. Go to Service → Sounds and alerts.

4. Enable toggles: If battery of any device is low and If any device is offline.

5. Tap Back to save settings.

Sound notifications of malfunctions appear when the keypad indication is finished. If several malfunctions occur in the system, the keypad will notify about the loss of connection between the device and the hub first.

Malfunctions

When the device detects a malfunction (for example, there is no connection via the Jeweller protocol), a malfunction counter is displayed in the Ajax app in the upper left corner of the device icon.

All malfunctions can be seen in the device states. Fields with malfunctions will be highlighted in red.

Malfunction is displayed if:

• The device temperature is outside acceptable limits.

• The device lid is open (tamper alarm is triggered).

• There is no connection with the hub or radio signal range extender via Jeweller.

• The device battery is low.

Maintenance

Regularly check the functioning of the device. The optimal frequency of checks is once every three months. Clean the device enclosure from dust, cobwebs, and other contaminants as they emerge. Use soft, dry wipes suitable for equipment maintenance.

Do not use substances that contain alcohol, acetone, gasoline, and other active solvents to clean the device.

If the keypad battery is low, the system sends appropriate notifications, and the Х Malfunction indicator smoothly lights up and goes out after each successful code entry.

Superior KeyPad Plus G3 Jeweller can work for up to 2 months after the low battery signal. However, we recommend you replace the batteries immediately upon notification. It is advisable to use lithium batteries. They have a large capacity and are less affected by temperatures.

How to replace batteries in Superior KeyPad Plus G3 Jeweller

Technical specifications

All technical specifications of Superior KeyPad Plus G3 Jeweller

Compliance with standards

Setup in compliance with EN 50131 requirements

Warranty

The warranty for the products of the Limited Liability Company “Ajax Systems Manufacturing” is valid for 2 years after purchase.

If the device does not operate properly, we recommend contacting support service first, as most technical issues can be resolved remotely.

Warranty obligations

User Agreement

Contact Technical Support:

• e-mail

• Telegram

Manufactured by “AS Manufacturing” LLC